Contact
Get in touch with dispatch.
Emergency? Pick up the phone — a real technician answers. Not urgent? Send a few photos by email and we'll come back with a preliminary scope.
24/7 emergency
(360) 823-3196
Tap to call. Live answer, day or night.
dispatch@onarestore.com
Attach photos and your address. We reply within the hour during business hours, same morning otherwise.
What happens after you call
For emergencies we run a clean, fast playbook. Most callers are on-site with a crew inside the hour.
Step 1
Live answer
A real technician picks up — day or night. We confirm your address and the loss in under two minutes.
Step 2
Dispatch
Closest available crew is on the road within minutes. We text you the technician's name and ETA.
Step 3
On-site
Target 60 minutes anywhere in the Portland metro. We stop the damage spreading before anything else.
Step 4
Documentation
Photos, moisture readings and Xactimate-formatted scope go to your insurance adjuster the same day.
Headquarters & hours
Headquarters
ONA RestorationVancouver, WA
United States
Hours
- Emergency dispatch
- 24 / 7 / 365
- Office line
- Mon–Sat, business hours
- Quote email
- Reply within the hour during business hours
Service area
Vancouver, WA and the entire Portland metro — Clark, Multnomah, Washington and Clackamas counties.