Water Damage
Water Damage Restorationin Vancouver, WA & Portland Metro.
Burst pipe, flooded basement, or appliance leak? Our crews are on-site within 60 minutes across the Portland metro area.
Standing water turns into structural damage and mold growth in as little as 24 hours. ONA Restoration is an IICRC-certified water damage company serving Vancouver, WA and the entire Portland metro. We extract water, dry the structure, and rebuild — and we coordinate the claim with your insurance carrier so you don't have to.
What we handle
Burst and frozen pipes, supply-line failures, water-heater leaks, dishwasher and washing-machine overflows, sewage backups, roof leaks, foundation seepage, and storm-driven flooding. Residential and commercial properties of any size.
Every job starts with a moisture map using thermal imaging and penetrating meters so we know exactly where the water went — not just where it pooled. That's how we prevent the secondary damage and mold growth that show up six weeks later.
Why response time matters
Category 1 (clean) water becomes Category 2 (gray) within 48 hours and Category 3 (black) within 72. Drywall wicks moisture upward at roughly one inch per hour. Hardwood floors can cup permanently in 24 hours.
We staff 24/7/365 with trucks pre-loaded with extractors, air movers, dehumidifiers, and HEPA scrubbers. When you call (360) 823-3196, the technician on the truck has your address before they hang up.
Process
How the job runs.
01
Emergency call & dispatch
Live answer 24/7. Crew dispatched within minutes; on-site target is 60 minutes in the Portland metro.
02
Inspection & moisture mapping
Thermal imaging, penetrating moisture meters, and category/class assessment per IICRC S500 standards.
03
Water extraction
Truck-mounted and portable extractors remove standing water. Affected materials are documented before removal.
04
Structural drying
Air movers and commercial dehumidifiers run until moisture readings match dry standard. Daily monitoring with documented readings.
05
Cleaning & antimicrobial
EPA-registered antimicrobial application to prevent mold. Contents cleaned, deodorized, and inventoried.
06
Reconstruction
Drywall, flooring, cabinetry and paint restored. Single point of contact through your insurance claim.
Warning signs
When to call.
Early action saves money and prevents permanent damage. If any of these apply, call us.
- Standing water or saturated carpet
- Sagging or stained ceilings
- Buckled or cupped hardwood flooring
- Musty odor in basement or crawlspace
- Unexplained spike in water bill
- Peeling paint or bubbling drywall
FAQ
Water Damage — FAQ
How fast can you be on-site in Portland or Vancouver?
Our standard response target is 60 minutes anywhere in the Portland metro area, 24/7. For severe emergencies we dispatch the closest available crew immediately.
Do you work directly with insurance?
Yes. We document the loss with photos, moisture readings, and a detailed Xactimate-formatted estimate, and we communicate directly with your adjuster from first notice of loss through final invoice.
How long does water damage drying take?
Most residential jobs dry in 3–5 days. The timeline depends on water category, materials affected, and the moisture content at the start. We monitor daily and adjust equipment until structural materials reach dry standard.
Will my hardwood floors be saved?
Often, yes — if we get to it inside 24–48 hours and use specialized hardwood drying mats. After that, cupping and crowning may be permanent and refinishing or replacement is needed.
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