Terms of service.

By accessing https://www.onarestore.com or engaging ONA Restoration LLC for restoration services, you agree to these Terms of Service. If you do not agree, do not use the website.

We provide property restoration services including water damage mitigation, fire and smoke restoration, mold remediation, storm damage response, and related reconstruction.

Specific scope, schedule, and pricing for any project are set out in a written estimate or contract you sign before work begins. These Terms govern use of the website and general engagement; the project contract governs the work itself.

Emergency mitigation services may begin before a written contract is signed at your verbal authorization, with a follow-up written agreement provided promptly.

Estimates are based on the conditions and scope visible at the time of inspection. Changes in scope (concealed damage, additional contamination, customer-requested upgrades) may result in change orders, documented in writing and approved before the additional work proceeds.

Insurance estimates are prepared using Xactimate and follow IICRC standards. We will work directly with your carrier when authorized, but you remain ultimately responsible for amounts your insurance does not cover.

We warrant our workmanship for one (1) year from substantial completion of the work, subject to normal wear, owner maintenance, and conditions beyond our control.

Manufacturer warranties on materials installed pass through directly to you.

We make no warranty against pre-existing conditions, concealed damage, recurrence due to unresolved moisture sources outside our scope, or acts of God.

Our total liability for any claim arising out of services performed is limited to the amount paid for those services. Neither party is liable for indirect, incidental, consequential, special or punitive damages, except where prohibited by law. Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot be limited under Washington or Oregon law.

These Terms are governed by the laws of the State of Washington. Any dispute will first be addressed through good-faith negotiation; if unresolved, by binding arbitration in Clark County, Washington, under the rules of the American Arbitration Association — except that either party may seek injunctive relief in court to protect intellectual property or confidential information.

You agree to bring any claim individually and not as part of a class action.

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ONA Restoration LLC

Vancouver, WA

(360) 823-3196

dispatch@onarestore.com