Fire & smoke recovery · Spokane County
Your home is still yours.Let's get it back.
We're already in Spokane County. Debris removal, smoke and soot, full reconstruction — billed to your insurance.
We'll come look at it for free. A real person answers, day or night.
- Answered 24/7
- WA registered · ONARER*748K8
- IICRC fire & smoke certified
Whichever one you're dealing with, we handle it.
Total or partial loss
Your home burned
We handle the whole rebuild — debris out, structure back up, finishes in. One crew, one scope, billed to your carrier.
There are three required steps before rebuilding can start. We handle all three — see below.
Standing, but full of smoke
Your home didn't burn
Soot from burning houses is not wood smoke. It settles into drywall, insulation, ductwork and contents across a wide radius, and it is the loss carriers most often argue about.
Don't run your HVAC until it's been checked — it pushes soot back through the house. Document everything before you clean, because cleaning destroys the evidence your claim needs.
No access yet
You can't get in yet
Call anyway. We'll log your property, put you in the queue, and be ready to walk the scope the day re-entry opens.
No charge and no commitment for the assessment. If we think a Spokane crew can get to you faster, we'll tell you that too.
The visit and the written scope
$0
Assessment, documentation and an itemized scope before you commit to anything.
The work
Billed to your carrier
Written in the format your adjuster works in, sent directly to them.
What you pay
Your deductible
We never waive it and never pad a scope to cover it — that is insurance fraud, and it is what to walk away from.
What your policy covers is your insurer's decision, and any contractor who tells you the outcome before reading your policy is guessing. What we can tell you is what we will charge, in writing, before we start.
If your property burned
Three things have to happen before rebuilding. We do all three.
- 1
Asbestos survey
A certified inspector tests the debris. Required by Spokane Clean Air before anything is moved.
We arrange the inspector
- 2
Notice of Intent filed
Goes to Spokane Clean Air whatever the survey says. Fees are waived right now for fire-affected properties.
We file it
- 3
Debris out, permit in
The city and county both want the notice before they issue a building permit. Same-footprint rebuilds are running five to seven days.
We pull the permit
Skipping any of it stops your permit. If someone offers to start hauling debris before the survey, that alone tells you what you need to know about them.
Scope
One crew from debris to final paint.
No handing you off between a mitigation company, a demo company and a builder — with three scopes that don't agree and a claim that stalls between them.
- Debris removal and demolition, permit-ready
- Emergency board-up and roof tarping
- Smoke, soot and structural cleaning
- HVAC and duct decontamination
- Odor removal — after the soot is physically out, not instead of it
- Contents inventory, cleaning and loss documentation
- Insulation, drywall and framing replacement
- Full reconstruction through final walkthrough
Where it ends up
A rebuild isn't finished when it's clean.
The same crews that strip the soot put the house back together. That's the reason we don't hand you off to a builder at the halfway point.
Completed reconstruction and finish work by our own crews. These are not Spokane fire jobs — those are in progress, and we'll publish them here as they finish, with the before shots.
Before you sign with anyone
A lot of trucks showed up in Spokane after the fires. Here's how to tell us apart.
No Assignment of Benefits
Your claim stays in your name. We never ask you to sign it over to us.
Written scope, $0
Itemized line by line before anything starts. No large deposit up front.
Seven days to cancel
In writing, in your contract. Washington requires it of no one. You get it anyway.
If someone offers to waive your deductible, walk away
Anyone offering to cover or waive it is proposing insurance fraud — it means billing your carrier for more than you actually pay, which is a felony in Washington above $1,500. Washington's Insurance Commissioner warns homeowners about the offer after every major fire, because it is one of the first things that gets offered.
Washington-registered, and you can check in 30 seconds
ONARER*748K8 at lni.wa.gov. Do the same for every company that knocks on your door — L&I warns specifically about contractors who show up unsolicited after a fire. We don't door-knock and we don't leave cards at damaged properties.
Every job gets a live project page
Photos, daily updates, moisture and cleaning logs, receipts, every scope change — on a link you can send straight to your adjuster. Nothing gets quietly revised, because there's nowhere to hide it.
The live project page
This is what you get a link to on day one.
It stays live through the rebuild and stays up after we're gone. Send it to your adjuster, your family, your attorney — whoever needs to see what was done and when.
- Every photo, dated and in sequence
- Moisture and cleaning logs
- Every receipt and scope change
- Nothing removed once it's posted
Fire & smoke · rebuild
N Assembly St — smoke & soot, full clean
Day 6 of 12 · Adjuster: Pemco
- Day 6 · 9:20a
- Ducts cleaned. HVAC decontaminated and sealed. Thermal fog scheduled once framing dries. 22 photos
- Day 4 · 2:05p
- Soot removal complete. Ceilings, walls and cabinetry HEPA-vacuumed and wet-cleaned. Two doors flagged for replacement. 41 photos
- Day 2 · 11:15a
- Adjuster walkthrough — approved. Scope agreed. Insulation and drywall to 24 inches in the kitchen. 18 photos
Sample page with sample data. Your own is created before we start work.
What happens next
Five steps, and you see all of them.
- 01
Call or send photos
We answer in person. Photos by text or email get you a real answer the same day.
- 02
We walk the property
Free assessment. Full photo and Matterport documentation of every affected surface and item.
- 03
Itemized scope to your carrier
Written in the format adjusters work in, with the readings and images that support every line.
- 04
Stabilize and clean
Debris out, soot off, HVAC decontaminated, odor treated after the residue is physically gone.
- 05
Rebuild
Framing, insulation, drywall, finishes. You approve each phase and watch it on your project page.
We're working across
Spokane · Spokane Valley · Airway Heights · Medical Lake · Cheney · Deer Park · Nine Mile Falls · Mead · and surrounding Spokane County
Questions we're getting from Spokane.
- Do you bill my insurance directly?
- Yes. We document the loss, write the scope in the format your adjuster works in, and bill your carrier. You pay your deductible and nothing beyond it. Coverage decisions stay with your insurer — we don't negotiate your settlement, because that requires a public adjuster licence we don't hold.
- My house is standing. Is smoke damage really covered?
- Smoke and ash damage is commonly covered under homeowners policies, subject to the terms, exclusions and circumstances of your particular loss — and unlike mold, it usually isn't subject to a special dollar cap. It's also the loss type carriers dispute most often, which is why we document it heavily before anyone touches a surface.
- Can I use you instead of the company my insurer suggested?
- Yes. You have the right to choose your own contractor for any work on your property. Your insurer may recommend someone from a preferred programme, but you're not obliged to use them.
- Will the smoke smell actually come out?
- In most cases, yes — but it depends on the soot type and how deep it drove into porous material. We'll tell you what can be cleaned and what has to be replaced before you commit to anything. Be careful with anyone who guarantees odor removal without seeing the structure, or who only fogs.
- You're based in Vancouver. Why should I hire you?
- Because Spokane needed more crews than Spokane had. We brought a Washington-licensed fire and smoke team east after the fires. We're registered statewide (Ona Restoration & Remodeling LLC, ONARER*748K8), we're IICRC-certified in fire and smoke restoration, and every commitment on this page is in your contract in writing — including a named local subcontractor for warranty response so you're not waiting on a truck from the coast.
Answered in person · 24/7
Send us photos. We'll tell you what it takes today.
Free assessment, itemized written scope, and seven days to change your mind after you sign.
Ona Restoration & Remodeling LLC · Washington contractor registration ONARER*748K8 · IICRC-certified in fire & smoke restoration · based in Vancouver, WA, working statewide. Verify any contractor at lni.wa.gov before you sign. Coverage and payment decisions are made by your insurer.